Custommerce India 2008

If you’re interested in Brand Building, Customer Relationship Management and things like that, Custommerce is getting together the 5th Chapter of this wonderful conference. Custommerce India Chapter 5 is built around the ‘back to basics’ theme. Managing hype cycles, customer experience statistics, cutting edge technology, customer service differentiators, brand building, people and process investments, customer … Read more

A Journey Begins: 14-01-08 Pt.1

Balaji Booked tickets to Umesh’s wedding. It was to be held in Kerala, near Umesh’s hometown, Ottapalam. He booked the tickets a month in advance. We left Chennai on the evening of the 12th of January, 2008. It was a Saturday and had been a full day for me. I packed my bags early in the morning, when I was leaving for office, carried it with me, and managed not to forget anything.